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Airline Contacts and Passenger Support at Shanghai Pudong Airport

by Shanghai PVG Airport Guide Editorial Team

Airline contacts for Shanghai Pudong Airport (PVG)

For a flight to or from Shanghai Pudong International Airport, the airline or travel agent holding your booking is usually the right starting point. Contact details and procedures vary, so use the official website or app for the airline named on your booking confirmation.

Who should I contact?

  • Booking changes, refunds or ticket questions: contact the airline or travel agent that issued your ticket.
  • Check-in, seats and baggage allowance: follow the operating carrier’s instructions for your exact flight and fare.
  • Codeshare flights: identify the operating airline, which may differ from the airline whose code appears on your ticket.
  • Delayed or missing baggage: report the issue to the airline or its ground handler at the airport and keep the written claim reference.
  • Airport facilities and terminal information: contact Shanghai Airport Authority through its official service channels.

Official airport contact

Shanghai Airport Authority lists the passenger service hotline as 021-96990. For Pudong-specific feedback, the published email is pvg-service@shairport.com. Verify current contact information on the official airport website before use.

Shanghai Airport Authority – official website

Before contacting an airline

Have your flight number and travel date available. Share booking references only through the airline’s secure official channels; do not post personal travel documents or booking details publicly. This independent guide is not an airline or airport customer-service desk and cannot access reservations or process claims.