Contact the Shanghai PVG Airport Guide

ShanghaiPVGAirport.com is an independent English-language passenger guide to Shanghai Pudong International Airport (PVG). It is not operated by Shanghai Airport Authority, the airport, an airline or a government agency, and it cannot provide official airport customer service.

Corrections and website feedback

If you notice a factual error, outdated detail or broken link, send us the page address and the correction you recommend. Please do not include passport numbers, booking references, payment details or other sensitive personal information.

Official Pudong Airport contact

Shanghai Airport Authority publishes the Pudong Airport address as No. 900 Qihang Road, Pudong New Area, Shanghai 201207, China. The passenger service hotline is 021-96990, and the published Pudong passenger feedback email is pvg-service@shairport.com.

Official Pudong Airport contact details (Chinese) · Shanghai Airport Authority – official English website. Verify current details on the official website before contacting the airport.

Flights and baggage claims

For booking changes, check-in, baggage allowances, delays, cancellations or missing luggage, contact the airline operating your flight. This website cannot access airline booking records or process baggage claims.

Transport and other providers

For a taxi, transfer, car rental or lounge booking, contact the relevant provider directly and confirm the pickup point, total price, eligibility and terms before payment.